Employment with Chalets at Big White

At Chalets at Big White, we take pride in giving exceptional customer service, providing thorough cleaning of our properties and ensuring our guests – and staff – have a ‘Memorable Mountain Experience’ during their time at Big White.

We have a variety of different positions for the upcoming 2019/2020 season and are looking for people who have a strong work ethic, take pride in a job well done, and enjoy a fast paced, fun team environment.  We offer you competitive hourly salary and a 50% reimbursement for a Big White Seasons Pass.

To apply, please provide your resume to info@chaletsatbigwhite.com. We will accept resumes until October 1st 2019 but are currently recruiting to fill our positions before early August.  

Positions we are currently hiring for include: Housekeeping Lead, Housekeeping, Laundry, Guest Experience Specialists, Hot Tub Technicians and Maintenance/Snow Shovellers.

Housekeeping Lead

Working alongside the housekeeping team, your responsibilities will be to:

  • Schedule daily cleans and plan the activities of housekeeping staff
  • Oversee the laundry room and laundry staff
  • Provide training and ongoing feedback to the housekeeping and laundry staff
  • Replenish supplies in the properties
  • Complete an inventory of the supply room on a weekly basis
  • Provide a thorough check of all properties to ensure the cleans are to the Chalets at Big White standard
  • Report repairs and maintenance issues to the Maintenance Lead
  • Participate in daily and deep cleans as required

Previous housekeeping experience is required. Previous supervisory experience is an asset.

Housekeeping Staff

Working alongside a team, your responsibilities will be to:

  • Complete daily and deep cleaning of our properties to ensure all areas are thoroughly cleaned and to the Chalets at Big White standard
  • Ensure presentation of our properties are ready and welcoming for guest arrivals
  • Collect linen for laundering and property set up
  • Report repairs and maintenance issues

Attention to detail is key to this position. Previous experience is an asset, but not required as we provide training.


Reporting to the Housekeeping Lead, your core responsibilities will be to:

  • Process laundry in a timely manner
  • Report damage to linen to Guest Services
  • Input laundry loads into weekly laundry spreadsheet
  • Keep laundry room organized

Attention to detail is key to this position. Previous experience is an asset, but not required as we provide training.

Guest Experience Specialist.

Reporting to the Guest Services Lead, your responsibilities will be to:

  • Answer all incoming telephone calls and emails
  • Complete guest bookings in a timely, friendly, and professional manner
  • Take guest payments and send out confirmations
  • Be first point-of-contact for guest inquiries/questions before, during, and after bookings
  • Visit properties to provide ‘quality control’ checks to ensure accommodations are ready for guest arrivals and standards for cleaning, supplies and maintenance are met
  • Resolve potential issues after guest check-in
  • Assist Operations Manager with other tasks as required

Hot Tub Technician

Reporting the Maintenance Lead, your responsibilities will be to:

  • Perform regular water and chemical balance service, cleaning, and inspections as per schedule
  • Keep an updated list of hot tubs per property & hot tub vendor contact information
  • Troubleshoot, diagnose issues, and perform repairs
  • Work with the Maintenance Lead to source and replace required parts and equipment
  • Complete start-up and shut-downs of hot tubs
  • Helping out the maintenance team as required

Having a mechanical inclination and experience working with hot tubs is required.

Maintenance & Snow Shovellers

Reporting the Maintenance Lead, your responsibilities will be to:

  • Provide thorough snow-shovelling of all areas outside of properties on a daily basis
  • Keep accurate records of time shovelled per property
  • Provide other support to the Maintenance Lead as required

No previous experience is required.

 Some important information to be aware of:

  • Before applying for a position with Chalets at Big White, please ensure you are legally entitled to work in Canada (i.e. have a valid Work Permit, have permanent residency, or be a Canadian citizen).
  • The average employee pays from $600 to $700 per month for shared accommodations. This ranges from several friends renting a house to studio and one-bedroom condos. To help you in your search you can check out the Big White Hostel; urbanretreathostel.ca or join The Official Big White Group on Facebook.
  • Big White’s 2018/2019 winter season is scheduled to open November 28, 2019. The opening date is dependent on snow fall and can start earlier or as late as December. Because of this, some time can pass between your successful job interview and your employment start date. To deal with this time you should come with sufficient money to carry you for at least one month.